Terms & Conditions

By accessing this website and using NOVÉA’s services, you agree to the following terms and conditions.

 

1. Nature of Services
NOVÉA is a concierge service that assists clients in connecting with independent clinics and providers for aesthetic, dental, and non-invasive treatments. We provide guidance, coordination, and general support but do not perform medical, dental, or surgical services.

 

2. No Medical Advice
NOVÉA does not provide medical advice, diagnosis, or treatment recommendations. All medical decisions must be made directly between the client and the licensed healthcare provider.

 

3. Independent Providers
All services are carried out by independent third-party providers. NOVÉA does not control, supervise, or guarantee the services, treatments, or results provided by these professionals.

 

4. Client Responsibility
Clients are responsible for conducting their own research and making informed decisions regarding treatments, providers, and procedures. By using our services, you acknowledge that all decisions are made at your own discretion.

 

5. No Guarantee of Results
NOVÉA does not guarantee specific outcomes, results, timelines, or satisfaction. All medical and aesthetic procedures involve risks, and results may vary.

 

6. Payments
Fees paid to NOVÉA are for concierge and coordination services only. Payments for medical or dental procedures are made directly to the chosen provider and are separate from NOVÉA’s fees.

 

7. Refund Policy
Consultation and concierge service fees are non-refundable unless otherwise stated. By purchasing our services, you agree to this policy.

 

8. Travel and Accommodation
NOVÉA may provide general guidance regarding travel and accommodations; however, clients are solely responsible for making and managing their own arrangements.

 

9. Limitation of Liability
NOVÉA shall not be held liable for any direct or indirect damages, complications, losses, or outcomes resulting from treatments or services provided by third-party providers.

 

10. Modifications
NOVÉA reserves the right to update or modify these Terms & Conditions at any time without prior notice.

 

11. Acceptance of Terms
By using this website or booking a service, you confirm that you have read, understood, and agreed to these Terms & Conditions.